Shipping policy
LATIO Shipping Policy
At LATIO, we want your order to reach you smoothly and as quickly as possible. Orders are fulfilled and dispatched from Singapore through our appointed logistics partner.
Shipping Coverage
We currently deliver within Singapore.
Delivery is available to addresses within Singapore, including Sentosa and Free Trade Zone locations, subject to courier service availability. Certain offshore islands and restricted locations may not be serviceable.
If we are unable to deliver to your address, our team will contact you before your order is fulfilled.
Order Processing
Orders are generally prepared and dispatched within 1–2 working days after payment has been successfully received.
Orders placed after the daily fulfilment cut-off, or on Sundays and Public Holidays, may be processed on the next working day.
During product launches, promotional campaigns, festive periods or periods of unusually high order volume, additional processing time may be required.
Estimated Delivery Time
After your order has been dispatched, local delivery will generally take approximately 1–3 working days.
Deliveries are normally carried out Monday to Saturday. There are no standard deliveries on Sundays and Public Holidays. Our logistics partner's normal last-mile delivery hours are between 9:00 AM and 10:00 PM.
During peak and festive periods, delivery may require up to approximately 2 additional working days.
Delivery times are estimates and may be affected by circumstances outside LATIO's reasonable control, including severe weather, traffic disruptions, courier delays and other unforeseen events.
Shipping Fees
Applicable shipping charges will be displayed at checkout before payment.
Where LATIO offers free shipping, promotional shipping rates or other delivery promotions, the applicable conditions will be stated on our website or at checkout.
Certain restricted or special delivery locations may require additional delivery charges. Where applicable, we will contact you before proceeding.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.
Delivery Attempts
Please ensure that your delivery address, postal code and contact number are accurate when placing your order.
Our delivery partner may make up to three delivery attempts for an unsuccessful delivery. After three unsuccessful attempts, the parcel may be temporarily held while further delivery instructions are obtained.
Non-deliverable parcels may be held for up to 7 working days before being returned to LATIO.
If a parcel is returned to us because of:
- an incorrect or incomplete address;
- the recipient being repeatedly unavailable;
- unsuccessful delivery attempts; or
- failure to provide further delivery instructions,
additional shipping charges may apply if re-delivery is requested.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Please contact us as soon as possible if you notice an error in your delivery information.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Lost or Damaged Parcels
Please inspect your parcel after receiving it.
If your parcel is lost, damaged during delivery, or there is another delivery-related issue, please contact LATIO within 7 days of delivery and provide:
- your order number;
- your name and contact details;
- photographs of the parcel and product, where applicable; and
- a description of the issue.
This 7-day notification period allows us to raise the matter promptly with our logistics partner, whose delivery claims must also be submitted within seven days of Proof of Delivery.
We will review the case and work with our logistics partner to investigate the matter.
Orders Marked as Delivered
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
1. Check with members of your household, reception, security desk or neighbouring units where appropriate.
2. Review the delivery tracking information.
3. Contact LATIO promptly if the parcel still cannot be located.
We will assist in raising an investigation with the delivery provider.
Changes or Delays
While we will make reasonable efforts to meet the estimated delivery times stated above, delivery dates are not guaranteed.
LATIO will not be responsible for delays caused by circumstances outside our reasonable control, but we will assist customers where reasonably possible.
Contact Us
For questions regarding shipping or an existing order, please contact LATIO.
Operated by Nexel SEA Pte. Ltd.
Please include your order number when contacting us regarding an existing order.